Privacy Policy

This notice describes how personal and medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully

Information Collected

When you request services, request information, subscribe to materials, or register for meetings, Select Care Benefits Network, hereinafter referred to as Prescription Lifeline, may ask you to provide personal information to complete these transactions and deliver the services or materials. The types of personal information you provide to us may include contact information such as your name, address, telephone number, Social Security Number, and/or e-mail address, or other unique information such as user IDs and passwords. We may also collect contact preference information and educational and/or employment background data.

In addition to the information you provide, Prescription Lifeline may collect non-personal information during your visit to our website, hereinafter referred to as the Site. Such anonymous information includes, but is not limited to, certain standard data that your browser sends to the Site such as your browser type and language, access times, and the address of the Website from which you arrived at the Prescription Lifeline Site. We may also collect information about your Internet Protocol (IP) address or click stream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with the Site).

Personal demographic and profile data may be used to tailor your experience at the Site, for example, to show you content you might be interested in.

Prescription Lifeline might store some information on your computer hard drive in the form of a "cookie" to assist you with purchasing services from Prescription Lifeline, to speed the log-in process, or to store information, such as personal preferences.

When you pay for services, credit card or banking information may be collected by Prescription Lifeline through its Site, or you may be securely transferred from the Site to an Prescription Lifeline third-party vendor, which may collect credit card information and other personal information for the purpose of processing your payment on behalf of Prescription Lifeline. Credit card information, which is obtained by Prescription Lifeline through its Site, is handled securely, in accordance with applicable laws and regulations, as well as payment card industry standards for such information.

Use of Personal Information

Prescription Lifeline uses your personal information to deliver the service(s) you have requested and may use it for advocacy operations, including quality assurance purposes, to contact you on behalf of the prescription advocacy programs in the event of an emergency, to deliver to you information about Prescription Lifeline, such as promotional material, or to contact you about your account.

In the course of conducting business, Prescription Lifeline staff may access personal information for the purposes stated in this privacy policy. Our staff is required to maintain the confidentiality of personal information and they are prohibited from unlawfully disclosing such information.

You may contact Prescription Lifeline to arrange to inspect or obtain a copy of your personal information, or to request a restriction on the uses and disclosures of your personal information, as well as amend your personal information. Prescription Lifeline will also provide you upon request an accounting of disclosures of your personal information.

When personal information is no longer needed, Prescription Lifeline disposes of the personal data it has collected in such a manner as to protect the security and confidentiality of the material, such as shredding, erasing, or rendering personal information to be unreadable.

Prescription Lifeline does not sell to third parties any personal or financial information gathered on this Site. Prescription Lifeline may share your personal information with licensing agencies including, but not limited to, boards of pharmacy, pharmacy technician organizations if you are a certified pharmacy technician, or regulatory or law enforcement agencies as required by law. Prescription Lifeline may provide its vendors with personal information for purposes of delivering the services you requested. For example, Prescription Lifeline may provide your name and address, to mail information to you. Such third parties agree to protect your personal information in conformance with Prescription Lifeline requirements and applicable state and federal laws.

Third-Party Links

This Site may contain links to third-party Websites that are not controlled by Prescription Lifeline. These third-party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that Prescription Lifeline is not responsible for the content or operations of third-party Websites linked to Prescription Lifeline, nor are we responsible for the privacy policies or practices of third-party Websites linked to the Site or Prescription Lifeline. Our Policy only applies to personal information that we collect from you while you are using the Site.


Prescription Lifeline utilizes industry-standard measures to protect from misuse and alteration the personal information under our control. For example, Prescription Lifeline uses encryption technology to protect personal information collected through the Site. While Prescription Lifeline cannot guarantee that these measures will fully protect the personal information you submit through the Site, we will take all reasonable steps to protect the safety of your personal information.


Our Site and the servers that make this Site available world-wide are located in the United States. The laws of the US govern all matters relating to and all transactions involving this Site. Any information you provide in registering or purchasing goods or services from Prescription Lifeline will be transferred to the US. By visiting the Site and providing information to Prescription Lifeline through your use of the Site, you authorize this transfer, processing, and use of information.

Prescription Lifeline is required by law to maintain the privacy of the health information it maintains about its customers (also known as "Protected Health Information" or "PHI") and to provide its customers with notice of our legal duties and privacy practices with respect to PHI. PHI is information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. This Notice of Privacy Practices (�Notice�) describes how we may use and disclose PHI to carry out treatment, obtain payment or perform our health care operations and for other specified purposes that are permitted or required by law. This Notice also describes your rights with respect to PHI about you.

Prescription Lifeline will follow the practices described in this Notice. Except as described in this Notice, we will not use or disclose PHI about you without your written authorization. We reserve the right to change our practices and this Notice. In the event that we revise this Notice, the new Notice provisions will be effective for all PHI we maintain. We will provide you with a revised Notice upon request.


The following categories describe different ways that we may use and disclose your PHI. Examples of such uses or disclosures are provided for each category. These are provided for illustrative purposes only and not every use or disclosure within each category is listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories below.

In addition, we may use or disclose your PHI for the following purposes.

Finally, we may use or disclose PHI about you for the following purposes:


Prescription Lifeline must obtain your written authorization before using or disclosing PHI about you for purposes other than those provided for above or as otherwise permitted or required by law. For example, in limited circumstances, state or federal law (that provides special privacy protections for certain types of highly sensitive health information) may require Prescription Lifeline to obtain your authorization to use or disclose sensitive health information. You may revoke an authorization in writing at any time. Upon receipt of a written revocation, we will stop using or disclosing PHI about you, except to the extent that we already have taken action in reliance on the authorization.


You have the following rights with respect to your PHI that we maintain:


You may request changes to information previously provided to Prescription Lifeline, or notify Prescription Lifeline of the preferred method by which Prescription Lifeline contacts you, by contact Customer Service via:

  1. Email:
  2. Phone: 866-722-6479
  3. Fax: 877-304-5719
  4. Regular mail: 500 W Whitestone Blvd, Ste 200, Cedar Park, TX 78613

When notifying Prescription Lifeline of a change in sensitive information (such as Social Security Number and/or credit card information), we request that you call in or write to Prescription Lifeline Customer Service. If you would like a paper copy of this Policy, have any questions about this Policy, the practices of the Site, your interactions with this Site, to place restrictions on the uses and disclosures of your personal information, or file a complaint about our services, you can contact Prescription Lifeline via e-mail at or phone at 866-722-6479.

If you believe your privacy rights have been violated, you may submit a complaint to the Department of Health and Human Services OCR.


We may change the terms of this Notice at any time. If we change this Notice, we may make the new notice terms effective for all of your PHI that we maintain, including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice on our website. You also may obtain any new notice by contacting us through our website, in person or by mail, and directed to "Attention: HIPAA Privacy Official"


By logging onto this Site, you signify your agreement to the terms of this Policy and any modifications thereof and that you release and hold harmless Prescription Lifeline, its members, directors, officers, employees, contractors, and affiliates from any and all claims arising from information that you provide or transmit to Prescription Lifeline in an unsecured manner.


If you prefer that Prescription Lifeline not contact you with information about Prescription Lifeline or for other Prescription Lifeline purposes, you may opt-out by contacting Prescription Lifeline Customer Service via:

  1. Email:
  2. Phone: 866-722-6479
  3. Fax: 877-304-5719
  4. Regular mail: 500 W Whitestone Blvd, Ste 200, Cedar Park, TX 78613

Please note that your opt-out choices do not apply to communications from Prescription Lifeline related to registrations or services and materials that you purchased through the Site.


The term "Patient Assistance Programs" as used on this website refer to programs sponsored by pharmaceutical companies to assist people who cannot afford their medications. We are not affiliated in any way with any of these programs but are a third party advocacy program that assists consumers in applying for and managing administrative processes to receive continuous help from these programs. You do not need to use our services in any way to access any Patient Assistance Program. Our fees for our services vary based on your individual needs, the level of assistance you need, the amount of programs or medications you need help with and other factors. Please call an advocate for a personalized pricing quote.

Physical address: 500 W Whitestone Blvd Cedar Park, TX 78613